Frequently Asked Questions for Medical & Professional Offices
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Clear answers about our process, standards, and what to expect when working with a structured cleaning partner.
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Every service follows a documented checklist and defined workflow.
Our teams do not “clean by memory” — they follow written procedures designed for your specific office. This allows results to remain consistent even over time.
Our service is process-based, not person-dependent.
If there is a staffing change, the new team member follows the same documented checklist and workflow, ensuring continuity without service gaps.
We clean only the areas explicitly defined during the site visit.
Access rules, restricted rooms, and sensitive zones are respected and documented before service begins.
Clients have direct communication with management, not a call center.
Requests, concerns, or adjustments are addressed promptly and documented to ensure follow-through.
If you’re noticing inconsistencies, recurring issues, lack of accountability, or unclear scope, it’s usually a sign the service is task-based instead of process-driven.
If an issue is reported, it is reviewed and corrected promptly.
Feedback is used to adjust the checklist, preventing the same issue from repeating.
Regular review of the checklist and ongoing supervision help prevent the gradual decline in quality that is common with traditional cleaning services.
Our cleaning services are designed to support professional and regulatory standards, helping offices maintain environments that are orderly, sanitary, and inspection-ready.
Pricing is based on:
office size and layout
number of rooms
frequency
operational complexity
We do not price by guesswork or flat rates.
We work best with offices that value:
consistency
documentation
clear expectations
long-term partnerships
If you’re looking for the lowest price, we may not be the right fit.
Traditional janitorial services focus on tasks.
Magic Duster focuses on process, documentation, and consistency, which reduces operational risk and eliminates guesswork.
We aim for long-term partnerships, not short-term contracts.
Our process is designed to deliver stable, predictable results over time — not just a strong first impression.
Magic Duster’s services are supported by formal training in professional and medical office cleaning standards, including coursework focused on infection prevention, proper use of disinfectants, and structured cleaning procedures.
Our owner, Ana Dantica, has completed specialized training related to medical and professional cleaning environments, and this knowledge is incorporated into our documented processes, team guidance, and cleaning checklists.
Rather than relying solely on generic certifications, we apply this training through defined workflows, approved products, and consistent execution tailored to each medical office we serve.
Quality is maintained through documented checklists, clear scope definition, and ongoing review of service execution. This structure helps prevent service drift and ensures standards remain consistent over time.
Scope is defined during the site visit and documented before service begins. This ensures expectations are clear, prevents misunderstandings, and allows services to be delivered consistently without improvisation.